Q: What's the lead time for orders?
A: Standard models ship in 15–30 days; customized units require 60-90days.
Q: Do you provide after-sales service?
A: Yes, We have a very comprehensive after-sales system.
Q: Can I request a customized parts?
A: Absolutely! We offer tailored attachments.
Q: What documents do you provide for export?
A: Full export package (Commercial Invoice, Packing List, Bill of Lading, COC, etc.).
Q: How do I place an order?
A: Contact us via email/phone for a quote, then confirm with a PO.
Q: I'm not sure if this part fits my engine.
A: Please contact our customer service. We will help you identify or find the parts that fit your engine.
Q: I need other numbered parts, but they are out of stock in your store
A: You didn't want this part? Please contact us.If you can't find what you're looking for in store, it doesn't mean we're out of stock, The possible reasons are:
l The product was not put on the shelves in time
l The product link was invalid
l The keyword you searched for was incorrect
l Your part number machine model serial number was incorrect.
l Category restrictions, more optional models cannot be uploaded.
Therefore, please be sure to contact our customer service to inquiry whether the goods you need are actually in stock.l am confident that we can provide the products you need
Q: How long does it take to ship after payment?
A: After you make the payment,we usually need 3 business days to stock up and we will ship it to you.lf the parts you purchased are relatively rare, we will need longer time to stock them, but we will inform you via email.